At Great Indoors, we are committed to delivering your purchases in a timely and secure manner. This Shipping and Delivery policy provides important information about our shipping methods, estimated delivery times, fees, and any applicable restrictions or requirements. If you have any questions or special requests, please contact our customer support team.
Shipping Methods: We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The available shipping methods may vary depending on your location and the size or weight of the items you order.
Estimated Delivery Times: We strive to provide accurate estimated delivery times based on the shipping carrier’s guidelines and the destination. However, please note that unforeseen circumstances, such as weather conditions or customs delays, may impact the actual delivery date. Please refer to the estimated delivery time provided during the checkout process for the most up-to-date information.
Shipping Fees: Shipping fees are determined based on various factors, including the shipping destination, package weight, and shipping method selected. The applicable fees will be displayed during the checkout process before finalizing your order. We may offer free shipping promotions for specific products or order amounts. Please refer to the terms and conditions of the promotion for details.
International Shipping: We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the customer. We recommend contacting your local customs office or reviewing the applicable regulations for your country before placing an international order.
Tracking Your Order: Once your order is shipped, we will provide you with a tracking number or a link to track your shipment online. This allows you to monitor the progress of your delivery and estimate the arrival date. You can usually track your order directly on our website or through the shipping carrier’s online tracking system.
Order Processing Time: Order processing time refers to the duration between placing your order and the shipment of the products. It may vary depending on the availability of the items and the complexity of the order. We strive to process orders promptly and will notify you if any delays occur.
Damaged or Lost Shipments: In the unfortunate event that your shipment arrives damaged or is lost during transit, please contact our customer support immediately. We will work with you to resolve the issue and arrange for a replacement or refund as appropriate. It is important to document any visible damage to the packaging or products by taking photographs before opening the package.
Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact our customer support as soon as possible.
Shipping Restrictions: Certain products may have specific shipping restrictions due to their size, weight, or nature. We will notify you during the checkout process if any restrictions apply to the items in your order. In some cases, additional charges or alternative shipping arrangements may be required.
We strive to provide a seamless shipping and delivery experience for our customers. Should you have any further questions or require assistance, please do not hesitate to reach out to our dedicated customer support team. We appreciate your trust in Great Indoors and look forward to serving you.